Returns & Refunds
If you wish to return any unwanted item(s), please ensure all returns are complete with the designer garment tags, dust bags, packaging, box or any other packaging remain attached and tact. Items which are returned to us with tags removed or packaging missing may not be accepted and may be returned to you without refund.
1. Contact us to create a returns authoirsation number
Please email us to inforn us you wish to start a return, we will then issue you with a returns code which needs to be included on the package for return.
2. Return items using your own courier or International to our address below
If you are returning your product by your own courier, please include details of your order, your personal details and the best way for us to get in touch with you; otherwise we will be unable to process your refund.
Style Swoop Returns
435 Stratford Road
If you are returning your product from an international country outside the EU, please ensure you clearly state on the customs form to declare the item as a ‘Customer Return’ No Duty or VAT is applicable. Any excess charges will be deducted from the refund amount.
We will email you once we have received your return. If there are any issues concerning your return, we will contact you. We aim to complete your refund within 7 days of the return.
For information on your cancellation rights under the Rights of Cancellation (Consumer Contracts Regulations 2013) or further information on the returns process, please refer to our refunds policy.