Returns & Refunds

RETURN

You have 14 days from the date you receive the delivery to return goods from your order for a refund. We do allow up to 30 days to return items for an exchange or credit note. Please note, we do not accept any items back after 30 days from the date the order is delivered.

If you wish to return any unwanted item(s), please ensure all returns are complete with the designer garment tags, dust bags, packaging, box or any other packaging remain attached and tact. Items which are returned to us with tags removed or packaging missing may not be accepted and may be returned to you without refund.

 

1. Contact us to create a returns authorisation number

Please email us to inforn us you wish to start a return, we will then issue you with a returns code that needs to be included on the package for return.

 

2. Return items using your own courier or International to our address below

If you are returning your product by your own courier, please include details of your order, your personal details and the best way for us to get in touch with you; otherwise we will be unable to process your refund.

 

Style Swoop Returns

Avon House

435 Stratford Road

Shirley

Solihull

B90 4AA

United Kingdom

 

International Returns

If you are returning your product from an international country outside the EU, please ensure you clearly state on the customs form to declare the item as a ‘Customer Return’ No Duty or VAT is applicable. Any excess charges will be deducted from the refund amount.

 

3. Confirmation

We will email you once we have received your return. If there are any issues concerning your return, we will contact you. We aim to complete your refund within 7 days of the return.

  

RETURNS

 

For information on your cancellation rights under the Rights of Cancellation (Consumer Contracts Regulations 2013) or further information on the returns process, please refer to our refunds policy.