Returns & Refunds
If you wish to return any unwanted item(s), please ensure all returns are complete with the designer garment tags, dust bags, packaging, box or any other packaging remain attached and tact. Items which are returned to us with tags removed or packaging missing may not be accepted and may be returned to you without refund.
1. Apply the free returns label to your parcel
If you are returning your product by post, please include details of your order, your personal details and the best way for us to get in touch with you; otherwise we will be unable to process your refund.
If you would like to return your item(s) using our free of charge returns with Royal Mail please follow these steps:
- Click the Royal Mail Returns for Retailers: here
- Pick the retailer or search ‘Style Swoop’
- Make your returns label
- Take it to any Post Office (Please retain your proof of postage)
The free returns are recommended for items under £100 value. We do not compensate, reimburse or refund for any lost items. We recommend using tracked, signed & insured returns for any high value items.
2. Return items using your own courier or International to our address below
If you are returning your product by your own courier, please include details of your order, your personal details and the best way for us to get in touch with you; otherwise we will be unable to process your refund.
Style Swoop Returns
435 Stratford Road
If you are returning your product from an international country outside the EU, please ensure you clearly state on the customs form to declare the item as a ‘Customer Return’ No Duty or VAT is applicable. Any excess charges will be deducted from the refund amount.
We will email you once we have received your return. If there are any issues concerning your return, we will contact you. We aim to complete your refund within 7 days of the return.
For information on your cancellation rights under the Rights of Cancellation (Consumer Contracts Regulations 2013) or further information on the returns process, please refer to our refunds policy.